Are you not satisfied with the DUBELIÉ product you purchased on the online shop and would you like to return it or exchange it for another product? Don't worry : you have right of withdrawal and the exchange/return procedure is simple and intuitive! You just need to follow these instructions:

1. You have up to 10 days from receipt of the product to return the products! (Products on sale, or occasionally offered on sale, are non-refundable.)

2. Notification your will to exercise the right of withdrawal through a explicit statement to our customer service by attaching the form below;

3. Download the form and fill it out in PDF in all its fields , send a copy to our customer service ( ) ed enter it inside the parcel;

4. You are now ready to prepare the package containing the form and the products you wish to return! Remember: the goods must be returned intact , in its original packaging and complete with all its accessory parts.

5. Choose a courier of your preference and ship the parcel to the address:

RETURNS ADDRESS DUBELIÉ Sara Mormon I vicolo plebiscito 9, 80021 Afragola

Once received, it will be our concern to evaluate the conditions of the return and, having verified compliance with the conditions set out, we will carry out the return reimbursement of the amount paid for the purchase by bank transfer. Very simple, isn't it?

General conditions for making the return :

1. The return of the products can be made within 10 days from the date of delivery of the goods to the buyer;

2. Returned items must comply with the following eligibility criteria: proven non-use, completeness and integrity of the product parts, insertion in the original packaging, absence of washing or altering treatments. Furthermore, products lacking a label and tag will not be accepted;

3. Shipping charges are not refunded; in the event that the buyer has used the free shipping costs in the initial order and the amount of the return decreases the value of the initial order below the threshold of €150, THE SHIPPING COSTS OF 6, 90€.

4. The shipping costs for making the return are charged to the customer;

5. Products purchased on SALE, or occasionally offered on offer, cannot be returned but can be exchanged for another item;

6. The amount of the returned products will be credited back within 14 working days following receipt of the return by bank transfer;